Refund policy

Return & Refund Policy — dorisfinds.com

At dorisfinds.com, every product is carefully sourced and dispatched with the intention of delivering a smooth and satisfactory experience. Due to the nature of our operations and the wide range of utility and lifestyle products offered, all purchases made on our website are considered final and are not eligible for return, exchange, or refund under normal circumstances.

We do not encourage returns based on personal preferences, change of mind, or subjective expectations after delivery. Customers are advised to review product details, specifications, and usage carefully before placing an order, as we aim to maintain a streamlined and efficient fulfillment process.

However, in certain exceptional situations where a product is received in a damaged condition, is non-functional, or significantly different from what was ordered, a request for review may be considered. In such cases, it is mandatory for the customer to provide a clear and uninterrupted unboxing video as proof. This recording must begin prior to opening the package, clearly display the external packaging and shipping label, and continue through the entire unboxing process while capturing the issue in detail. This requirement is essential to ensure transparency and to fairly assess claims.

Requests submitted without proper video evidence, or those that do not clearly demonstrate the issue from the point of opening the package, may not be entertained. Additionally, such requests should be raised within a reasonable timeframe after delivery, as delayed claims may not be considered valid.

Customers must raise a request for damaged or defective products within 48 hours of delivery, along with clear photo/video evidence.

Once a request is received, it will undergo an internal review process. If the claim is found to meet the necessary conditions, a suitable resolution may be offered, which could include a replacement , dorisfinds.com reserves the sole right to determine the validity of any claim and the course of action to be taken.

Once approved, the replacement product will be delivered within 5–7 business days.

We strive to ensure that all concerns are handled fairly while also protecting the integrity of our processes. By placing an order on dorisfinds.com, customers acknowledge and agree to the terms outlined in this policy.

For any concerns or assistance, you may reach out to us at support@dorisfinds.com.